Delivery Policy

Orders are typically processed within 1-2 business days from the date of purchase. Processing times may vary during peak seasons or promotional periods.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Customers can track their orders using the provided tracking number through the designated courier/postal service website.

Shipping costs are calculated at the checkout based on the delivery address, and the order weight/size.

We offer international shipping to select countries. International shipping fees and delivery times will be provided at the checkout. Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs authorities.

Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, delivery address, and contact details. Any additional charges incurred due to incorrect or incomplete address information will be the customer’s responsibility.

We are not responsible for delays in delivery caused by factors beyond our control, including but not limited to natural disasters, weather conditions, customs delays, or other unforeseen circumstances.

Any delivery delays caused by Plank Bros. will be communicated directly with the customer and entitle the customer to a full refund if requested.