Return and Refund Policy

Free returns within 30 days.

To proceed with a return or an exchange please contact us at info@planks.co.nz

If you would like to return an item or items purchased online from www.planks.co.nz you may do so within thirty (30) days from the date of delivery. All items returned must be in perfect and unused condition. Proof of purchase must be provided.

If you would like to return your purchase, please contact our customer service team by emailing info@planks.co.nz within the 30-day period. Returning an item is at the customers risk and items lost in transit will not be compensated for.

Refunds will be processed via your original payment method, please note once processed, the money can take up to 10 business days to be returned to your account. 

Items purchased online from www.planks.co.nz may be returned for an exchange if all our return conditions are met. If you wish to exchange your item, please contact us at info@planks.co.nz and one of our team members will be able to assist you. 

Exchanges are subject to availability. It is essential that if you would like to return or exchange your purchase that contact is made with our team within or prior to the end of the 30-day period.